Frequently Asked Questions

Are the flowers real and how long do they last?

All preserved and dried flowers are 100% real flowers. 

They are cut at the peak of their blooms and are either naturally dried or put in a dehydrating solution containing ethanol and then glycerin.

This process allows the flowers to maintain their natural shape and beauty and can last from up to 5 years or longer. 

 

Do the flowers need to be watered? 

Not at all - the best thing about preserved/dried flowers is their super low maintenance. Keep them away from sunlight and no water needed. 

 

How do I care for my pampas?

After unwrapping your pampas, you can fluff them to their fullest by gently shaking them for about 20 seconds or use a hairdryer on low. Shedding is normal and we recommend doing this outdoors. Another option is to roll the stem in the palm of your hands to loosen up the plumes. Once your plumes are loose and fluffy - spray a light hairspray to minimize the shedding as well as to keep the plumes in shape. 

Keep away from direct sunlight. No watering needed.

 

Do you make Custom Arrangements? 

Yes we do! Whether you are planning a wedding, bridal shower or just interested in a new arrangement for your home. We would love to create a unique arrangement for you.

Please email us at info@missfleurs.ca

 

How long does it take to get my order?

We usually ship out orders within a day or two on a first come first serve basis. 

Please allow 3-5 days for custom orders including our signature arrangements. 

 

 Do you offer delivery?

 Yes, we offer delivery within 20 km away from L3R 3A1. 

Please contact us before placing an order to check our availability. 

Delivery starts from $15.

 

Can I Pickup Instore?

Yes, pickup is located in our studio in

320 Don Park Road unit 5

Markham, Ontario

 

Do you offer Returns and Refunds?

No, All sales are final. No returns or exchanges.

 

My order came in damaged. What can I do? 

We pack all items carefully with bubble-wrap and double-lined boxes.

Unfortunately, we do not have any control on how the package is handled when we hand it over to the carrier.

We ship using Canada Post/USPS at this time.

If your package arrived damaged, We would be happy to help you file a claim.

Please contact us providing your contact information as well as the photos of the damaged items.

 

My order is delayed. How can I check the status? 

Canada Post/USPS only offers tracking information for express, expedited and priority shipping in Canada or tracked packet, expedited and express for USA and International shipments.

Tracking information will be provided to eligible shipments as soon as the order has been shipped.

Canada Post/USPS does not have a delivery date guaranteed including express and priority shipments. 

 

Please contact us before placing an order if you need the items on a specific date.